Default rule
Transactions are final
Refund Policy
Updated March 2, 2026
Review.
Resolve.
Refund.
A clear breakdown of when GLENN refunds are possible, what is usually final, and how to request a review when something goes wrong.
Tournament cancellation
Eligible for refund review
Wallet refunds
24 to 48 hours
Source refunds
7 to 10 business days
Policy support
Need clarification before you act?
Refund support
support@glenn.coPolicy Breakdown
01
General refund position
GLENN follows a fairly strict refund model to protect competitive fairness and payment integrity.
Transactions are treated as final unless a refund scenario is specifically allowed by policy or required by law.
Refund approval is exception-based, not the default outcome for completed payments or tournament entries.
02
Tournament entry refunds
- Entry fees are usually non-refundable once you register.
- Refunds may be approved if GLENN cancels the tournament before it starts.
- Refunds may be approved when a tournament fails because of GLENN-side technical problems.
- If GLENN removes you because of an internal error rather than a rules violation, a refund may be issued.
- In limited pre-start cases, a partial refund can apply before registration fully closes.
03
When entry refunds are not available
- Disqualification because of rule violations.
- Failure to show up or participate.
- Poor performance or losing in the event.
- Account suspension or ban.
- Change of mind after the tournament has effectively started.
Breaking rules does not create a refund right.
04
Wallet deposit refunds
Deposits credited successfully to your GLENN wallet are generally non-refundable.
- Duplicate charges can be refunded after confirmation.
- If a payment was deducted but not credited because of a technical issue, the amount may be credited or refunded after review.
- Reported unauthorized deposits can be investigated and refunded where verified.
05
Refund timing
Wallet refunds24 to 48 hours
Original payment method7 to 10 business days
UPI or cards5 to 7 business days
Net banking7 to 10 business days
Banks and payment providers can slow down final settlement even after GLENN approves a refund.
06
How to request a refund
- 1Contact support through the app or at the support email.
- 2Share your transaction ID, account details, and the reason for the request.
- 3Attach screenshots or any supporting proof.
- 4Wait for the review decision and follow any verification steps requested by support.
07
Chargebacks and abuse
- Do not initiate a bank or card chargeback before contacting GLENN support.
- Unapproved chargebacks can trigger account suspension, prize forfeiture, or permanent restriction.
- Fraudulent refund requests can also lead to enforcement action on the account.
08
Support and updates
For refund disputes, contact support and include as much transaction detail as possible.
This policy can be updated over time, and continued platform use means you accept the current version.
Need More Clarity?
Reach out before you submit, withdraw, or dispute anything.
If a rule or policy point feels unclear, we would rather help you understand it upfront than clean up a problem later.